Last updated: 12th February 2025

Welcome to Rawana Ceylon Tours. Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and use our services.

1. Information We Collect

When you interact with our website or services, we may collect the following types of information:

• Personal Information: Name, nationality, travel preferences, and other details you provide when booking a tour or making an inquiry.
• Contact Information: Information such as your email address, WhatsApp number, and mailing address when provided voluntarily.
• Transaction Details: When booking a tour, we may collect necessary payment details through secure third-party payment processors.
• Website Usage Data: Information related to your interactions with our website, such as IP address, browser type, and cookies.

2. How We Use Your Information

We use the collected information to:

• Process and manage your tour bookings.
• Respond to inquiries and provide customer support.
• Personalize your travel experience based on your preferences.
• Improve our website, services, and user experience.
• Comply with legal and regulatory requirements.

3. How We Protect Your Information

We take appropriate security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and only accessed by authorized personnel.

4. Third-Party Services

We may share limited personal information with trusted third-party service providers, such as payment processors and tour partners, only to facilitate your bookings and enhance your experience. We do not sell or share your data for marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, track site analytics, and improve our services. You can control cookie preferences through your browser settings.

6. Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you.
• Request corrections to inaccurate information.
• Request the deletion of your personal data where applicable.
• Opt out of receiving marketing communications.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please visit our Contact Us page.